The programme looks at the operations function as the place where most of a bank's daily risk actually materialises.
Participants follow the transaction processing chain and examine how anomalies, unresolved items and complaints are detected, escalated and cleared. Document management, cash logistics and physical security are covered alongside service level commitments.
Operational risk, compliance requirements and the effects of digitalisation are then combined into a plan for a more reliable and less costly operation. Participants leave able to identify the few control points that matter most.
Who it is for
Heads of operations, back office managers and process owners in banks.